Here are the answers to a few of our most often asked questions regarding our garden supplies delivery service.
Does the price include delivery?
Yes the quoted prices you see are inclusive of delivery to most UK postcodes, some areas to carry a surcharge, this will be shown in the checkout when you have entered your delivery Postcode.
When do you deliver?
We deliver goods Monday to Friday, orders placed after 1 pm on Thursdays will be delivered the following Monday unless you select and pay for a Saturday AM delivery in the checkout.
Do you deliver Next Day?
Yes we offer a next day delivery service as a delivery option in the checkout. Orders placed before 1pm can be delivered next day if this option is selected.
How is the topsoil delivered?
Topsoil ordered in one tonne bulk bags and 25 kg bags will be delivered on a pallet from a large lorry (vehicle sizes vary depending on the size of the order). Pallets are lowered from the rear of the vehicle on a tail lift and the manoeuvred from the rear of the lorry to as close to your property as possible on a pump truck or pallet trolley.
We can only guarantee kerb side delivery however, where possible the driver may move the pallet onto your drive way if you have one, (it is only possible to move a pallet on a firm level surface such as concrete, tarmac, paving etc) we cannot move a pallet on soft or uneven surfaces such as gravel drives, grass etc or steep slopes.
Can I choose a delivery time?
Most of our products are available with next day delivery.
Do I need to be at home when the delivery is made?
Deliveries can be left without a signature, so you do not have to be waiting at home for the delivery to arrive! Please let us know if your not going to be in.
Non Palletised deliveries
Products that are not sent on a pallet, such as tools and accessories, are usually sent by Royal Mail or Courier Service.